Clark & Reid's 2007 Quality Scores Exceed Previous Records
Billerica, MA May 18, 2007 – Due to recent innovations and initiatives, such as accelerated training, quality compensation and the new Fusion Move Model, the first four months of 2007 are demonstrating the highest total satisfaction scores in the history of Clark & Reid. The compilation of multiple independent surveys from clients, in addition to data provided by Alan Trippel & Associates, has continued to uphold and maintain Clark & Reid’s standing as America’s Highest Rated Mover.
Satisfaction surveys conducted by corporate clients and independent survey & research firms capture data from each transferee served by Clark & Reid. The total score is based upon household goods specific criteria including pre-move counseling, packing/loading, punctuality, preparation, unpacking/unloading etc. The recent accolade comes just months after the company captured #1 rankings in five major categories by Relocation Managers in the Relocation Managers Survey conducted by Alan Trippel & Associates.
“We are very pleased to be elevating our Total Quality Scores above satisfaction levels that were already among the highest in the industry”, noted Don Martin, president and CEO. “Our clients and their transferees deserve this attention to detail, and we are delighted to be exceeding their expectations in 2007.”
About Clark & Reid Company, Inc.:
For more than a century, Clark & Reid has been one of the largest independent moving companies in the country dedicated to providing exceptional moving services to corporate clients and their transferees worldwide. In 2006, Clark & Reid continued a decade long standing as America’s Highest Rated Mover determined by the Nationwide Relocating Employee Survey.
copyright © 2013 Clark & Reid | 8010 Castleton Road, Indianapolis, IN, 46250 | USDOT 2451480 | MC 846292-C
Boston: 17 Bridge Street, Watertown, MA, 02472 | Virginia: 6308-E Gravel Ave., Alexandria, VA, 22310
Tel: (800) 358-3600 Fax: (617) 924-5949